Some frequently asked questions
Yes! We ship worldwide. In Spain they are free from €100 and in the rest of the world from €200.
You can also return your purchase super easily for 30 days (EU).
Of course! You can return your order, exchange it for another product, exchange it for a gift card or ask for a full refund.
You have 30 days to decide! (from the day you receive your order).
Of course! As soon as we receive the package in our workshop, we will proceed to the full refund.
You will receive the amount in the same way you made your purchase, through a refund processed by PayPal, a refund on your credit card or by bank transfer.
You can also request a refund on a gift card :).
AVAILABLE UNITS are ready for immediate shipment and you can choose between express shipping in 24-48h or standard or free shipping in 3-5 days. You can check availability on the product page, above the purchase buttons.
IMPORTANT PRE-ORDER: If your bienhecha is available with PRE-ORDER purchase you will always see the shipping date on the checkout button or below.
Keep in mind that we are a small and artisan workshop and sometimes it can take a few days more, but also a few days less!
The date is approximate (if you have any doubts, please contact us before ordering)
And of course: if we don't keep our promise, you will get your money back.
Yes, you can split your payment into 3 instalments at no cost to you with Klarna - it's easy and 100% safe!
You will find the option on the payment screen.
*Subject to Klarna's approval - the process is very quick. Just choose the option, enter your details and Klarna instantly confirms if you can pay in instalments. If yes, it takes no time at all to complete!
No, they have no expiry date (as long as we are alive, hehe).
Our silicone, canvas and organic cottons are 100% vegan. Our recycled leather is of animal origin. It is a material that gives a second chance to the leather waste that our supplier regenerates into a new top fabric.
We work with a national recycled leather supplier and we have a reliable relationship with the factory.
It's a material that comes from genuine cow leather and we've been working with ir for more than 5 years (even before starting our brand) and it enjoys several international certifications such as GLOBAL RECYCLED STANDARD and OEKO TEX LEATHER STANDARD.
No! Our recycled leather comes from all the cowhide scrap that will no longer be used or burned. That's why we are giving it a second chance and using a resource that, if not used, would be disposed of in a very polluting way.
Yes! "The Softies" collection is made of 100% vegan materials: both our silicone biomaterial we use to make the outside and the organic cotton canvas for the inside are 100% vegan.
No! At Labienhecha we hate plastic.
Our biomaterial is not derived from petroleum. It is free of PV, PU, solvents, etc.
Silicone is a super strong, durable, recyclable, safe and environmentally friendly material derived from silica.
Recycled leather is a very resistant material, easy to clean and much more durable than leather. You won't have any problems with rain and it won't scratch excessively.
Taking care of silicone is the easiest thing in the world because it hardly needs any care.
No scratches, no stains, no wetness, no discolouration, no dramas.
You can clean them with a cloth with water or soap. Even the most radical stains such as pen, make-up, wine, etc.