Some frequently asked questions
Yes! We ship worldwide. In Spain they are free from 100€ and in the rest of the world from 200€.
You can also exchange or return your purchase in a super easy way. We extend the deadline until February 1, 2025 to make it even easier for you.
Of course you can! You can exchange or return it very easily , and we extend the return and exchange period until February 1, 2025. For more information about our return and refund policy, click here.
Of course! As soon as we receive the package in our workshop, we will proceed to the full refund.
You will receive the amount in the same way you made your purchase, through a refund processed by PayPal, a refund on your credit card or by bank transfer.
You can also request a refund on a gift card :)
Of course you can! You can return your order, exchange it for another product, exchange it for a gift card or request a full refund.
In addition, we have extended returns until February 1st.
It is very fast!
AVAILABLE UNITS are ready for immediate shipment and you can choose between express shipping in 24-48h or standard or free shipping from 100€ (Spain) or 200€ (EU) in 3-5 days.
You can see the availability in the product sheet, above the purchase buttons.
IMPORTANT PRE-ORDER: If your good is available with PRE-ORDER purchase you will always see the shipping date on the checkout button or below. A pre-order purchase can take about 30d on average.
Keep in mind that we are a small and artisanal workshop and sometimes it can take a few days more, but also a few days less!
The date is approximate (If you have any doubts, contact us before ordering)
And of course: if we don't keep our promise, you will get your money back.
Please contact us if you need to know a specific case so we can assure delivery.
*There may be delays on Black Friday and Christmas, so we recommend you to place your order as soon as possible.
Yes! You can split your payment into 3 installments at no cost to you with Klarna, it's very easy and 100% secure!
You'll find the option on the payment screen.
*Subject to Klarna's approval - the process is very fast. Just choose the option, enter your details and Klarna instantly confirms if you can pay in installments. If yes, it takes no time at all to complete!
Our recycled leather supplier is national and we have a relationship of trust with the factory.
It is a material from cowhide that we have been working with for more than 5 years (even before launching the brand) and that enjoys several international certifications such as GLOBAL RECYCLED STANDARD and OEKO TEX LEATHER STANDARD.
No! Our recycled leather comes from all the cowhide scrap that will no longer be used or burned. That's why we are giving it a second chance and using a resource that, if not used, would be disposed of in a very polluting way.
Yes! "The Softies" collection is made of 100% vegan materials: both our silicone biomaterial we use to make the outside and the organic cotton canvas for the inside are 100% vegan.
No! At Labienhecha we hate plastic.
Our biomaterial is not derived from petroleum. It is free of PV, PU, solvents, etc.
Silicone is a super strong, durable, recyclable, safe and environmentally friendly material derived from silica.
Recycled leather is a very resistant material, easy to clean and much more durable than leather. You will not have dramas with rain or scratches in excess.
Taking care of silicone is the easiest thing in the world because it hardly needs any care.
It does not scratch, does not stain, does not get wet, does not discolor, no dramas.
You can clean them with a cloth with water or soap. Even the most radical stains such as pen, make-up, wine, etc.